Special Order garments:
All special orders are completed on first come first serve scheduling. Established customers will receive priority scheduling. Please refer to your garment's DETAIL page for specific completion times. To avoid unnecessary delays or fees, please contact us for current scheduling. Rush Orders (special and custom orders needed prior to specified completion times) are subject to an additional 30% rush order fee.
To confirm your order, please submit the measurements found on our order form. Special Orders are not confirmed until your measurements are received. You may submit your measurements via email, postal mail, or over the phone. Once your measurements are received, you are contracting services with Susan Jarrett, owner of Maggie May Clothing for the completion of special order garment(s).
If you would like to inquire about a garment not shown in our catalog (a custom designed garment), please email us a photo or sketch of the garment you wish to recreate (please limit image size to 300K or less).
Please include information such as material choices, sizing, and estimated "need by date." We will then issue a price quote. There is no charge for this service. Price quotes are effective for 30 days. All special order policies apply to custom garments. Custom designed garments are subject to a design fee.
Payment is due in full at the time of order. Orders not paid within 30 days of confirmation will be canceled. We currently accept Visa, Mastercard, Paypal, Personal Check, or Money Order. Personal checks will be held up to 2 weeks before delivery. All international orders receive invoicing through Paypal. International brokerage fees, taxes, currency conversion fees, and any other applicable fees will be paid by the customer. Please contact your local customs agent for more information.
Television and film commissions require payment in full at the time of order. Orders not paid in full within 10 days of order date will be subject to cancellation. Please read our additional terms for film and television.
We guarantee your custom garment will fit the measurements you provided on your order form. If they do not, please feel free to return your garment within 10 days for alteration at no charge (with the exception of return shipping.) All other alterations will be billed at $30.00 per hour.
If you are not pleased with your garment from Maggie May Clothing, ready made/in stock items may be exchanged for an item of equal or greater value within 10 days of receipt. No cash refunds will be issued. Customer will be responsible for return shipping. All special orders/custom orders are non returnable, non refundable.
We currently ship all merchandise via the US Postal Service. We do not offer Fedex or UPS services at this time. Merchandise is shipped first class unless express delivery has been requested in advance. A signature may be required at the time of package delivery. Shipping dates are estimates not guarantees. MMC cannot control the timeliness of Postal Service delivery. To avoid missed deadlines, please plan your order in advance. MMC is not responsible for lost or mis delivered packages. All items are shipped insured. However, it is the responsibility of the customer to notify MMC within 10 days of packages not delivered and immediately if packages are damaged upon arrival. All packages subject to US Postal Service regulations.
We ship all over the world. International packages are shipped via the US Postal Service. Insurance may not be available to all locations. Packages can be tracked within US borders and territories only. International packages are subject to all customs regulations of destination country. All customs fees will be paid by the customer.
Maggie May Clothing is committed to protecting your privacy. We only use the information we collect about you and your business to process orders. Maggie May Clothing does not sell, trade, or rent your personal information to anyone.
Use of Collected information
When you place an order with Maggie May Clothing, we will request your name, e-mail address, shipping address, billing address, and phone number. This allows us to process and fulfill your order and to notify you when your order is ready to ship. A credit card number, expiration date, and verification code will only be requested if you choose to pay for your order by credit card. Maggie May Clothing does not keep customer credit card information on file.
We use a Secure Server for collecting personal and credit card information. The secure server layer (SSL) encrypts (scrambles) all of the information you enter before it is transmitted over the internet and sent to us. All of the customer data we collect via email is protected against unauthorized access.
Maggie May Clothing may use your feedback for purpose of customer testimonial. However, no identifying information other than first and last initials along with comment date will be used. On occasion, Maggie May Clothing may provide your contact information for professional reference.
Maggie May Clothing may release account information when we believe, in good faith, that such release is reasonably necessary to (1) comply with law, (2) enforce or apply the terms of any of our purchase agreements or (3) protect the rights, property or safety of Maggie May Clothing, our clients, or others.
Questions and Feedback
We look forward to working with you on your project!